Refund policy
Return and Refund Policy
Last updated: September 15, 2026
At PDepot, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
Returns
You may request a return within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging, where applicable.
- You must provide your order number or proof of purchase.
Some products may not be eligible for return for health and safety reasons, including products that have been used or opened when they cannot reasonably be resold.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@pdepot.store.
Please include your order number and, when applicable, photos of the item and packaging so we can review the issue and provide an appropriate solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
How to Request a Return
To request a return, contact us at:
Email: support@pdepot.store
Please include your order number and a description of the reason for the return.